Try free Japanese food samples.

FAQ

Frequently asked questions

About Using This Site

Q. Do I have to pay to register this site?

A. No, you do not. Please feel free to enjoy our service.


Q. Can I use this service other than PC?

A. Yes, we are mobile friendly. Please access via your smartphone, tablet.


Q. Can I share one email address and password with my family? Can they use service as well?

A. I am afraid, No. We defined one email address = one password= one member.


About Points

Q. When can I get points?

A. You can get points for each action. Please see our “Guide” page for points break down.
Please note, If you left inappropriate comment, it will not subject to get points.


Q. Can I check my point history?

A. Yes, you can check on your “my page”.


About feedback

Q. What is feedback?

A. We will send you a feedback survey of samples. Please tell us your thoughts!


Q. Is it required?

A. Yes, it is required. You can get points for your feedback.


Q. Why do you need to do this?

A. Your honest feedback is very important to domestic makers. Your opinions will help better inform domestic food makers directly. Please see “Guide” page to learn more.


About Email

Q. When do I receive an email from One Bite JAPAN?

A. When you registered to One Bite JAPAN,
We will send an e-mail. Title will be” Your registration has not yet completed! -One Bite JAPAN”. When you receive, please check and complete your registration.
Also we will send an email when you are chosen as a participate.
Title will be “Congratulations! You’re a winner with One Bite JAPAN”. Please wait until you get samples!


About Apply

Q. How long does it take to receive from apply?

A. Products will be shipped from Japan within 5 days of the application period ending. Estimated shipping time is 3 days for Asia, 5 days for Europe/US


Q. Can I cancel my application?

A. We are sorry, we do not accept cancellation.


Q. Can I apply multiple time for one products?

A. We are sorry, only one time will be accepted for each product.


About Shipping

Q. How long does it take to receive from apply?

A. Products will be shipped from Japan within 5 days of the application period ending. Estimated shipping time is 3 days for Asia, 5 days for Europe/US


Q. I had to pay customs fees. I thought it was free.

A. It is written in the Terms of service as well, depending on the destination country, shipments outside of Japan may incur customs fees. Please kindly bear customs fees in your country with yourself. Please report us that you paid customs fee, If you take a picture of receipt, send us within a week from receiving the day, we will send you points.